PRESS RELEASE

ICON Wins Silver And Bronze Stevie® Awards
in 2021 International Business Awards®

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1st of September 2021, Prague, Czech Republic – ICON Communication Centres s.r.o., a Prague-based multilingual BPO and call centre, was named the winner of Silver and Bronze Stevie® Awards in the categories of Business-to-Business Services (Silver Award) and Corporate Social Responsibility (Bronze Award) in the 18th Annual International Stevie Business Awards® today. The International Business Awards® are the world’s premier business awards program. In 2021, it received over 3,700 nominations from businesses in 63 nations and territories.

ICON’s Silver Award recognised a B2B tactical sales and account management campaign that added value to the client’s revenue stream whilst maximising customer experience despite the downturn in the travel industry. The judging panel noted, “This is really impressive and goes to show how putting the customer first and making time for their needs is a win-win for everyone. Congratulations on keeping an abundance mentality during this time. Especially in sales, this can be daunting when it feels like the odds (or COVID) is stacked against you.”

“By devising a creative pivot to our sales solution, ICON agents significantly enhanced the client’s reputation during a time of crisis, engendering further loyalty and customer lifetime value (CLV).”
Josh Jones – Business Unit Director – ICON

The Bronze Award recognised ICON’s continuing commitment to the Klokanek Children’s Home. The video submission shared the challenges faced by the foster care organisation and the difference ICON donations make to its operations. “One of those films where you don’t need gimmicks, captions et cetera, just let the story tell itself – the humane service of ICON for the children in crisis,” remarked the judging panel.

“These awards underpin a sense of what makes ICON so successful – a customer-first approach in the B2B sector and a sense of community that extends beyond the walls of the call centre.”
Helen Hickin – CEO – ICON

Stevie Award winners are determined by the average scores of more than 260 executives worldwide who participated in the judging process from June through early August.

“What we’ve seen in this year’s IBA nominations is that organisations around the world, in every sector, have continued to innovate and succeed, despite the setbacks, obstacles and tragedies of the ongoing COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher.

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

About ICON

ICON (est. 2003) creates tailor-made outsourcing solutions that use a combination of cutting-edge technology and A-player human resource to deliver leading inside sales and account management solutions for B2B brands. Based in Central Europe, ICON’s brand evangelists provide award-winning CX and complex interactions in 30 languages. Clients benefit from a mature and experienced workforce, competitive price point, and accessible geographical location.

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For more information or to request an interview with ICON’s CEO, Helen Hickin, please contact:
Chris Hague
Media + Marketing Business Partner
Chris.Hague@icon-cc.com
+420 221 709 223

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