In Press Releases

ICON Joins The Innovation Hub
At The 2022 Retail Technology Show

Innovation Hub-Retail technology Show 2022

11th of April 2022, Prague, Czech RepublicInnovation Hub, a consortium of e-commerce solution providers, is exhibiting at the Retail Technology Show at Olympia, London, from the 26th-27th of April 2022. The consortium combines technology, human resource, security, and logistics brands to offer end-to-end solutions for e-commerce retailers. Visitors to the Innovation Hub can speak with Oktium, ICON, Infinite Edge, Elo, and Pierhouse Technologies about improved customer journeys that drive efficiency and a more substantial return on investment.

Visitors to the Innovation Hub can expect to improve their e-commerce brand’s productivity, sales, and revenue. Partners within the Innovation Hub offer solutions that integrate with existing systems to enhance return on investment. In addition, consultancy services provided by the Innovation Hub are entirely free of charge to attendees of the Retail Technology show.

“ICON and the Innovation Hub aims to help visitors to the Retail Technology Show sell more efficiently at scale and with higher customer satisfaction rates.”
Helen Hickin – CEO – ICON

Innovation Hub addresses e-commerce retailers’ heightened need for enhanced customer experience options combined with flexible fulfilment options and the protection of secure payment systems. The cooperation of brands within the Innovation Hub provides a one-stop-shop for e-commerce retailers wanting to develop bespoke and integrated solutions with world-class suppliers.

Oktium is a transactional video connection platform that connects e-commerce brands face-to-face with customers in real-time, facilitating an in-store experience for online customers. Oktium uses patented technology to enable one-click payments during video calls with customers.

ICON provides outsourced teams of experienced salespeople capable of complex interactions for global brands. In addition, these highly-trained brand ambassadors engage with prospects and customers in over 30 languages 24/7 to capitalise on every opportunity.

Infinite Edge is a digital transformation consultancy helping organisations to maximise their business performance and environmental sustainability through cutting-edge technology.

Elo point of sale technology systems offer a full suite of touchscreens for every customer experience. By aligning every touchpoint across a customer journey, Elo’s interactive signage increases efficiency and reduces bottlenecks.

Pierhouse Technologies specialise in digital solutions which support smart in-store signage for retailers. They facilitate omnichannel customer experiences and promotional capabilities in real-time with full control visibility and audit capability.

“Oktium gives brands a whole new level of interaction with customers online. RTS visitors can see the tech in action and discover how all members of the Innovation Hub cooperate to support e-commerce profitability.”
Mark Tailford – Vice President – Global Sales – Oktium

The Innovation Hub will be at stand 6C89 at the Retail Technology Show, and attendees can register for a consultation with the Innovation Hub here. Registration for the Retail Technology Show is available at

About ICON

ICON (est. 2003) creates tailor-made outsourcing solutions that use a combination of cutting-edge technology and A-player human resources to deliver leading inside sales and account management solutions for brands engaging in B2B and B2C interactions. Based in Central Europe, ICON’s brand evangelists provide award-winning CX and complex interactions in 30 languages. Clients benefit from a mature and experienced workforce, competitive price point, and accessible geographical location.


For more information or to request an interview with ICON’s CEO, Helen Hickin, please contact:
Chris Hague
Marketing + Media Business Partner
+420 221 709 223

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