ICON Receives Finalist Nominations In Three European Contact Centre And Customer Service Awards 2021 Categories


PRAGUE, Czech Republic – Monday 23rd August 2021 – ICON Communication Centres s.r.o. (ICON) is shortlisted for three awards at the prestigious 2021 European Contact Centre and Customer Service Awards (ECCCSA). The Prague-based contact centre is a finalist in the categories of Contact Centre of the Year, Best Multilingual Contact Centre, and Best Outsourcing Partnership. ICON is a multiple ECCCSA award-winning contact centre, having previously received Gold and Bronze Awards.

The ECCCSAs are the most significant and longest-running awards in the customer contact industry; their goal is to reward organisations that value their people, continually innovate to improve the customer experience and operate efficiently and effectively. The awards are highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. The judging panel recognise organisations that are leading the way in delivering exceptional customer experiences.

The Contact Centre Of The Year entry recognised ICON’s success in investing in colleague satisfaction. The corelative improvements to customer satisfaction scores produced measurable gains to its clients’ customer retention and revenue.

ICON agents comprise 85 nationalities and provide outsourced sales and account management services in 30 languages at a native level. In its ECCCSA entry for Best Multilingual Contact Centre, ICON highlighted successes in its BPO provision such as cultural compatibility, communication nuance, and agents equipped with atypical combinations of multiple languages.

The Best Outsourcing Partnership finalist nomination reflects ICON’s success in its cooperation with a global technology brand over the course of twelve years. ICON serves as a centralised hub consolidating their client’s multilingual B2B sales and account management operations. The entry demonstrated how ICON fulfilled its role as a consultative partner focussed on improving and growing the client’s business.

“All three nominations are recognition of a culmination of ICON’s experience and expertise over the past 18 years. ICON is amongst the leading BPO brands in the world in the competition this year, and we look forward to presenting our submissions to the judging panel.”
Helen Hickin
CEO – ICON Communication Centres

ICON will present its entries to a judging panel later this year, ahead of the final awards night at Battersea Park in London on the 23rd November 2021.


About ICON Communication Centres s.r.o

ICON (est. 2003) creates tailor-made outsourcing solutions that use a combination of cutting-edge technology and A-player human resource to deliver leading inside sales and account management solutions for B2B brands. Based in Central Europe, ICON’s brand evangelists provide award-winning CX and complex interactions in 30 languages. As a result, clients benefit from a mature and experienced workforce, competitive price point, and accessible geographical location.

For more information or to request an interview with ICON’s CEO, Helen Hickin, please contact:

Chris Hague
Media + Marketing Business Partner
+420 221 709 223

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