AN ICON CASE STUDY
An online vacation rental marketplace operating in 23 languages. With over 2 million bookable vacation rentals, the client connects homeowners with customers looking for alternatives to hotel accommodation for their vacation or travel needs.
Enterprise Property Management.
SCOPE OF WORK
SOLUTION & RESULTS
- The client has increased market share in every market under ICON’s responsibility.
- ICON consistently outperforms the client’s other outsourced service locations.
- The client consistently scores ICON 9/10 on Net Promoter Score surveys.