B2B INSIDE SALES AND CUSTOMER CARE
AN ICON CASE STUDY
ICON wanted to gain an Australasian presence for its B2B unified cloud communications offering to service multinational customers and sell into small and medium enterprises.
Australia was selected as the most accessible launch location due to:
- Market size
- Benign regulatory framework
- English language
SCOPE OF WORK
- Successful penetration into the Australian market within 6 months.
- Achievement of all KPIs and SLAs across both inside sales and customer service activity.
- The client’s footprint expansion secured its position as a ‘Leader and Visionary’ in the Gartner Magic Quadrant for Contact Center as a Service.
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For a free consultation about how ICON’s outsourcing solutions can grow your business and care for your customers in their native language, please contact Julian Little from ICON’s New Business Team.