B2B INSIDE SALES
ICON designs bespoke inside sales customer journeys to target, convert, onboard, develop and retain high-value B2B customer.
End-to-end monitoring accurately measures every touchpoint to ensure continuous improvement of B2B customer sales journeys.
End-to-end monitoring accurately measures every touchpoint to ensure continuous improvement of B2B customer sales journeys.
Quality
Call recordings through sentiment analysis and AI tools accelerate call analysis and give real-time feedback to improve agent effectiveness.
Analytics
ICON’s data analysts harvest business intelligence data to identify behaviours and conduct predictive modelling that improves conversion rates and ROI, while simultaneously expediting optimisations and the evolution of solutions.
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of B2B customers stop buying after a bad interaction (Source: Salesforce)
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of customers don’t want in-person meetings (Source: Zendesk)
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The average outside sales call is six times more expensive than an inside sales call (Source: Point Clear)
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of B2B customers purchased more after a good customer experience (Source: Salesforce)