Team Lead with English

Our client for this project is a travel tech company on a mission to make the search and booking of vacation rentals easy for its customers. We are looking for a team lead to support their fully remote team, build client relationships, ensure targets are achieved, and maintain business continuity. 

Main Responsibilities

• Coaching and performance monitoring of customer service representatives driven by key metrics
• Target setting
• Creating action plans to ensure the delivery of targets
• Colleague development
• Schedule planning
• The day-to-day running of a customer service team
• Ensuring full procedural compliance
• Ensuring the delivery of the hours and performance expectations
• Reporting directly to senior management
• Conducting interviews with candidates for your team

Your Profile

• Fluent level proficiency in English with an additional language is beneficial 
• 2+ years of relevant experience in customer service or a similar position
• Experience leading a team
• Positive attitude
• Able to balance management expectations and colleagues’ needs
• Very strong interpersonal communication skills and a customer-centric approach
• Ability to work independently, proactively identify complexities, and maintain ownership of issues
• Ability to self-direct, as necessary, and make good judgments based on information available
• Familiar with or able/willing to quickly learn multiple internal systems
• Solid understanding of Internet technologies
• Strong written and verbal communication skills
• Desire to learn and succeed
• Ability to work independently and be self-motivated

We Offer You

• Full-time employment (12-month contract with a 3-month probationary period)
• A remote working opportunity with occasional visits to the office
• Fully paid training
• Meal voucher allowance
• 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
• 50% or 100% discounted Multisport membership (www.multisport.cz)
• Team building & social events
• Great company culture
• Ongoing training sessions & personal development endeavours
• A diverse international work environment with global brands in centrally located Karlin, Prague