Full-Time, Hybrid Working, Remote Working
Czech Republic, Prague, Remote Working
Posted 1 week ago

Our client is a global education technology manufacturer and software developer operating in over 35 countries, creating classroom technology, training programs and support materials to facilitate math and science education by working with educators throughout the world to connect the classroom learning experience with real-world applications.

Main Responsibilities

  • Technical support by providing service information, responding to requests, resolving customer queries via phone and email
  • Provide information to customers by proactively listening to their requests, answering questions, and offering assistance
  • Record requests and log information using CRM software

Your Profile

  • Excellent communication, verbal and written skills in French and fluent in English.
  • Technical aptitude and support experience are an asset
  • Knowledge of MS Office and CRM Systems, Oracle, Share point are an asset
  • Have a passion for new technology and can quickly understand and apply its benefits
  • Customer-oriented and motivated with the desire to succeed
  • Interest in and willingness to learn and train in an electronic environment
  • Accuracy and attention to detail
  • Excellent interpersonal skills
  • Honesty, integrity and team spirit

We Offer You

  • Full-time employment
  • Fully paid training
  • A 12-month contract including a 3-month probationary period
  • Very healthy pro-rated base salary
  • Monthly performance bonus 
  • 20 days of holiday + 3 free days (free days are available after your 1st year of service)
  • Meal allowance
  • Training and regular coaching sessions to prepare you for internal promotions and further career development
  • The option to work from the comfort of your home
  • Full PC equipment 
  • Virtual Team building and social company events

Paid Training And Free Development

We provide full training in, specialised software, sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

Interested? Here’s The Process …

1. Scroll down and complete the application form below.
2. Recruitment Screening Call
3. Virtual Interview
4. Follow-Up Interview/Assessment
5. Hired!

Got A Question?

We’d love to chat with you! Please email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!

Job Features

Job Category

English, French

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