Hybrid Working, Part-Time (Various shifts
Czech Republic, Prague, Remote Working
Posted 3 weeks ago

Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability and ease of use for landline and mobile phones.

Main Responsibilities

  • Engage in live chat support to assist business customers with technical or care issues with their hosted PBX system.
  • Diagnose and resolve issues and problems with customers’ hosted PBX system.
  • Case creation and case handling through CRM.
  • Escalate hosted PBX issues that can’t be solved by first- to second-level support and track the resolution of issues to ensure customer service is maintained.
  • Handle customer inquiries both by live chat and by email.
  • Handle all billing-related enquiries.
  • Research required information using available resources.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Process orders, forms and applications.

Your Profile

  • Fluent and near-native English language skills, both written and spoken
  • Must reside or be living in the Czech Republic
  • Ability to analyse and solve problems
  • Ability to communicate effectively and professionally with all customers
  • Experience in telephony cloud technologies
  • PBX/VOIP experience is an advantage

We Offer You

  • Part-time employment (negotiable to work mornings or afternoons or 2.5 full days/week)
  • Working hours can be chosen between 9 am – 7 pm, Monday to Friday
  • A hybrid working option with the flexibility to work onsite and remotely
  • Fully paid training
  • Ongoing training sessions and personal development endeavours
  • An international work environment centrally located in Karlin (when possible)

Paid Training & Free Development

We provide full training in sales skills and our clients’ business products. We share proven methodologies led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.


Interested? Here’s The Process …

1. Scroll down and complete the application form below.
2. Recruitment Screening Call
3. Virtual Interview
4. Follow-Up Interview/Assessment
5. Hired!

Got A Question?

We’d love to chat with you! Email us at careers@icon-cc.com or call our Talent Acquisition Team on +420 221 709 204 for a chat

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