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B2B & B2C INSIDE SALES

Outsourcing specialists design bespoke inside sales journeys and commit to interactions that target, convert, onboard, develop and retain customers. ICON’s end-to-end monitoring accurately measures every touchpoint to ensure continuous improvement and return on investment.

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B2B ACCOUNT MANAGEMENT

ICON’s strategic account management focuses on developing relationships and building long-term, mutually beneficial partnerships with key customers for clients. An ICON team helps brands adapt to market forces and provide insights into what their customers desire and require for success.

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CUSTOMER EXPERIENCE

ICON’s CX success strategies centre around the needs and preferences of B2B and B2C customers, paying careful attention to those interactions that are opportunities to delight customers. These interactions include marketing support, sales, implementation, renewal, support, in-product experience, and more.

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ICON’s Experience Extends Across Key Sectors With Global Brands

Software-As-
A-Service

Online
Retail

Elect-
rification

Telcos

Online Food
Delivery

Technology Hardware

CASE STUDIES
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Global brands trust ICON for high-value inside sales and account management interactions that find new customers and penetrate new markets at scale.

ICON is the trusted advisor for client products or services, sharing expert knowledge and new ideas for expanding the customer’s business.

Through meaningful, human-to-human dialogue with customers, ICON gains a nuanced understanding of their needs, preferences, and expectations.

ICON provides clients with insights into what their customers think and want through quantitative and qualitative analysis.

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We’re Going Electric
With EV Industry CX!

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Real-World CX Insights

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  • Our EU customer care operations were run from London for many years but costs were increasing and we couldn’t maintain the same service levels. We needed to pivot to a partner that could provide our customers with the same level of care at lower cost and provide the added value to help us improve processes. ICON’s experience was attractive as was their ability to recruit right-fit agents. They work to ensure we have 360 visibility on our operations as well finding ways to improve efficiency. Importantly, the ICON team cares about our brand just as much as we do.

    Neil Mercer Mio
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Watch Inside Sales Tips From Our
19 Years Of Outsourcing Experience

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Native-Level Multilingual
Communication For Nuanced
And More Rewarding Interactions

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