CUSTOMER MANAGEMENT SPECIALISTS
Multilingual Call Centre. 30+ Native-Level Languages.
Global brands seeking a multilingual call centre trust ICON for high-value inside sales, account management, and customer care interactions that find new customers and penetrate new markets at scale.
Software-As-
A-Service
A-Service
Online
Retail
Retail
Elect-
rification
rification
Telcos
Retail
Technology Hardware
ICON’s Experience Extends Across Key Sectors With Global Brands
B2B & B2C Inside Sales
ICON designs bespoke inside sales journeys and commits to interactions that target, convert, onboard, develop and retain customers. End-to-end monitoring in real-time accurately measures every touchpoint to ensure continuous improvement and return on investment. ICON agents receive continuous upskilling and development.
B2B Account Management
ICON’s strategic account management focuses on developing relationships and building long-term, mutually beneficial partnerships with key customers for clients. We help brands adapt to market forces, provide insights into what their customers require for success, and then ensure that we deliver it.
Customer Experience
ICON’s CX success strategies centre around the needs and preferences of B2B and B2C customers, paying careful attention to those interactions that are opportunities to delight customers. These interactions include marketing support, sales, implementation, renewal, support, in-product experience, and more.
Award-Winning Multilingual Call Centre
ICON is the trusted advisor for evangelising its client’s products or services and for interacting with its customers.
Everyone at ICON is focused on helping clients grow and delight their customers through the deployment of expert CX knowledge developed over nearly two decades.
Through meaningful, human-to-human dialogue with customers in their native language, ICON gains a nuanced understanding of their problems, needs, and expectations.
ICON provides clients with insights into what their customers think and want through quantitative and qualitative analysis.
ICON is the trusted advisor for evangelising its client’s products or services and for interacting with its customers.
Everyone at ICON is focused on helping clients grow and delight their customers through the deployment of expert CX knowledge developed over nearly two decades.
Through meaningful, human-to-human dialogue with customers in their native language, ICON gains a nuanced understanding of their problems, needs, and expectations.
ICON provides clients with insights into what their customers think and want through quantitative and qualitative analysis.
Watch Inside Sales Tips From Our
19 Years Of Outsourcing Experience
19 Years Of Outsourcing Experience
Sell high-value products online 24/7
Reduce your basket abandonment rate by 80%
Reduce your basket abandonment rate by 80%
We’re Going Electric
With EV Industry CX!
With EV Industry CX!
Native-Level Multilingual
Communication For Nuanced
And More Rewarding Interactions
Communication For Nuanced
And More Rewarding Interactions
