We are delighted to confirm that ICON has been nominated for an award at the prestigious CCA Excellence Awards gala in Glasgow, Scotland. ICON has been short-listed for 'Innovation in BPO – A partnership approach'. Our entry is focussed on how we create a strong partnership with Vonage to provide a consultative sales approach that benefits their customers. In essence, it's all about providing 5-star customer service whilst helping Vonage UK customers to choose the right product. ICON's approach, methodology, leadership, talent, and partnership has been recognised as industry leading and therefore we have made it onto the short-list.
The results will be announced at a formal dinner at the Hilton in Glasgow next Thursday the 17th of November. Representing ICON will be Chris Cabrera and Matt Heys from the Vonage UK sales team. ICON's Site Director will also travel to Glasgow along with Ian Hamilton, Chris Jones, and Jeff Chapman from Vonage UK. We wish all the team the best and hope their hard work is recognised by our wider industry colleagues.